Frequently asked questions

Can I return the portrait if I'm not happy?

Return Policy Due to the custom nature of the products at Artsy Shock, we're unable to offer returns. Your custom artwork is designed with care and is personal to the photo you've provided. If you're unhappy with the artwork, we ask that you email us within 24 hours of receiving your delivery and we'll do our best to solve the issue.

Do you create portraits besides babies?

A special request can be submitted to our email and we will assess the possibility of creating such artwork.

Can I preview the artwork before shipment?

In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. If your photo doesn’t meet our quality standards, we’ll reach out to you for a new one. We want you to love your Artsy Shock portrait!

Can I change my order after its been placed?

You can decide on a different theme within 12 hours of purchase. This request should be emailed to

What makes a good photo?

1. Photo is taken in a well lit area. Ideally without a filter and in natural lighting. 2. Photo should be in the best possible resolution. 3. Avoid blurry photos or over exposed photos. 4. Placement of baby in photo should match the options for the theme you have chosen.

What if I need to cancel my order?

We begin work on each order promptly after they are placed and that is why we don't accept order cancellations. You can switch a theme within 12 hours of purchase by emailing

My item arrived damaged

While it's rare, occasionally your precious portrait get damaged in shipment. Please contact us within 48 hours of receiving your order and we will work fast to get a replacement. Please provide photos of the damage in your first email so we may help you faster.

When will I receive my order?

In Australia - up to 14 days Overseas - up to 4 weeks

When will I receive my tracking number?

You should receive your shipping confirmation email and tracking number within 5-7 business days after placing your order. During holidays and sales, it may take as long as 7-10 business days to receive your shipping confirmation.

What are your shipping charges?

We offer free shipping all over Ausralia. At the moment we don't offer shipping internationally.

What is the process of making my baby portrait?

Go to our portraits and pick a theme that you like. Once you make a purchase of this theme you'll get a confirmation email and you can reply to this email with your baby photo attached. You can send us multiple pics on this email and we'll pick the best one for the portrait that you want. Please allow 10-15 days for your portrait to arrive.

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