Frequently asked questions
Can I return the portrait if I'm not happy?
Do you create portraits besides babies?
Yes, we can create any portrait / invite with any family member/s as long as your request matches the guidlines of the theme that was chosen by you.
Can I preview the artwork before shipment?
In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. If your photo doesn’t meet our quality standards, we’ll reach out to you for a new one. We want you to love your Artsy Shock portrait / invite!
Can I change my order after its been placed?
No. Once the order has been submitted to the system, one of our team members starts working on your order and in an effort to finalize your portrait / invite as quickly as possible we can't change the order in the middle of the work process.
What makes a good photo?
1. Photo is taken in a well lit area. Ideally without a filter and in natural lighting.
What if I need to cancel my order?
When will I receive my order?
3-5 business days will take for us to complete your order and email you the ready for print file + the web, social media file.