Frequently asked questions

Can I return the portrait if I'm not happy?

Return Policy Due to the custom nature of the products at Artsy Shock, we're unable to offer returns. Your custom artwork is designed with care and is personal to the photo you've provided. If you're unhappy with the artwork, we ask that you email us within 24 hours of receiving your delivery and we'll do our best to solve the issue.

Do you create portraits besides babies?

Yes, we can create any portrait / invite with any family member/s as long as your request matches the guidlines of the theme that was chosen by you.

Can I preview the artwork before shipment?

In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. If your photo doesn’t meet our quality standards, we’ll reach out to you for a new one. We want you to love your Artsy Shock portrait / invite!

Can I change my order after its been placed?

No. Once the order has been submitted to the system, one of our team members starts working on your order and in an effort to finalize your portrait / invite as quickly as possible we can't change the order in the middle of the work process.

What makes a good photo?

1. Photo is taken in a well lit area. Ideally without a filter and in natural lighting. 2. Photo should be in the best possible resolution. 3. Avoid blurry photos or over exposed photos. 4. Placement of the family member in photo should match the options for the theme you have chosen.

What if I need to cancel my order?

We begin work on each order promptly after they are placed and that is why we don't accept order cancellations.

When will I receive my order?

3-5 business days will take for us to complete your order and email you the ready for print file + the web, social media file.

What is the process of making my portrait / invite?

Go to our portraits / invites and pick a theme that you like. Once you make a purchase of this theme you'll get a confirmation email and you can reply to this email with your desired photo attached. You can send us multiple pics on this email and we'll pick the best one for the portrait that you want. Please allow 3-5 business days for your portrait to be completed and emailed back to you.

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